Member Service Representative/Teller
First Choice Community Credit Union First Choice Community Credit Union Mascot, TN Mascot, TN Full-time Full-time $13 - $15 an hour $13 - $15 an hour 2 days ago 2 days ago 2 days ago Job description The primary purpose of this position is to assist the Credit Union in fulfilling its mission People Helping People.
To achieve this purpose the position must deliver high-quality service.
A key component of this service is to identify the financial needs of the members and effectively suggest appropriate Credit Union products and services.
In addition, builds and maintains strong member relationships by providing prompt, accurate and courteous service when assisting members with their financial transactions.
PRIMARY
Responsibilities:
Teller Functions:
Greet and welcome members in a professional manner.
Provide prompt, efficient, and accurate service in the processing of transactions.
Accurately process all teller transactions including deposits, withdrawals, and loan payments within established limits, and in accordance with Credit Union policy.
Maintain cash drawer with minimal discrepancies Maintain accurate, up-to-date knowledge of applicable federal and state laws and regulations.
Perform other teller duties such as issuing money orders, processing debit card disputes, issuing temporary and cashier's checks, ordering checks, opening and closing sub-accounts, and processing stop payments.
Respond to member requests, problems, and complaints.
Answer member questions regarding account issues, products, and services and perform account maintenance.
Review account information for restrictions and funds availability.
Provide members with information on account status.
Analyze and research account issues.
Train to operate the vault, balance the ATM, open/close the branch, as needed.
Open new membership accounts May process, close, and disperse consumer loan applications.
Service:
Meet and exceed members' expectations while maintaining quick and efficient service.
Follow Service Standards at all times.
Counsel members about Credit Union products and services based upon members' needs.
Promote services based upon members' needs.
Educate and assist members with electronic and online services, such as online banking, mobile applications, remote deposit.
Standards:
Follow all Credit Union policies, procedures, and regulations.
Represent the Credit Union in a professional manner (including but not limited to appearance, behavior, and performance).
Maintain regular and predictable attendance.
Work cooperatively with others.
Respect for others and member's privacy.
All other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Excellent interpersonal skills and professional demeanor.
Ability to handle situations with tact and respect.
Ability to develop relationships with members to meet financial services needs through the relevant suggestion and referral of Credit Union products and services.
Excellent verbal and written communication skills.
Ability to speak clearly and relay messages without confusion.
Ability to read and understand documents such as policies and procedures, operating and maintenance instructions.
Ability to write routine reports and correspondence and use proper grammar, punctuation, and spelling.
Ability to operate related computer applications including Word, Excel, and email, and other business equipment including adding machine, copier, coin, and telephone.
Proficient typing skills required.
Possess analytical and problem-solving skills to assist members using independent judgment.
Ability to use sound reasoning in order to carry out detailed written or oral instructions.
Ability to perform tasks with a high level of accuracy while maintaining attention to detail.
Must be able to perform tasks in a fast-paced environment and multi-task effectively.
Work cooperatively with team members.
Demonstrate a desire to do the job to the best of your ability and have a desire to learn new techniques and skills.
Ability to maintain the confidentiality of member information.
Possess necessary mathematical skills to perform teller functions.
WORK CONDITIONS:
Able to routinely stand, sit; occasionally bend, stoop, and crawl; and rarely push/pull, lift or carry loads up to 25 pounds, drive as required to accomplish assignments.
Movements frequently and regularly require using the back, legs, wrists, hands, and/or fingers.
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Ability to hear average or normal conversations and receive ordinary information.
The noise level in the work environment will vary based on location.
Maintain access to reliable transportation.
Responsibilities may require off-site attendance at seminars or meetings with consultants, professionals, or community groups.
Qualifications:
EDUCATION/CERTIFICATION:
High school graduate or equivalent REQUIRED KNOWLEDGE:
Individuals must possess the knowledge, skills, and abilities required to execute the primary responsibilities in a satisfactory manner.
EXPERIENCE REQUIRED:
Cash handling and service-industry experience are strongly preferred.
Some positions may require teller, new accounts, or lending experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Job Type:
Full-time Pay:
Up to $15.
00 per hour based on experience.
COVID-19 considerations:
To keep our employees safe, we have installed clear plastic barriers and provided masks and hand sanitizer.
Work Remotely No Job Type:
Full-time Pay:
$13.
00 - $15.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Experience level:
1 year Schedule:
8 hour shift Day shift Monday to Friday
Experience:
Banking:
1 year (Preferred) Customer service:
1 year (Preferred) Cash handling:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
To achieve this purpose the position must deliver high-quality service.
A key component of this service is to identify the financial needs of the members and effectively suggest appropriate Credit Union products and services.
In addition, builds and maintains strong member relationships by providing prompt, accurate and courteous service when assisting members with their financial transactions.
PRIMARY
Responsibilities:
Teller Functions:
Greet and welcome members in a professional manner.
Provide prompt, efficient, and accurate service in the processing of transactions.
Accurately process all teller transactions including deposits, withdrawals, and loan payments within established limits, and in accordance with Credit Union policy.
Maintain cash drawer with minimal discrepancies Maintain accurate, up-to-date knowledge of applicable federal and state laws and regulations.
Perform other teller duties such as issuing money orders, processing debit card disputes, issuing temporary and cashier's checks, ordering checks, opening and closing sub-accounts, and processing stop payments.
Respond to member requests, problems, and complaints.
Answer member questions regarding account issues, products, and services and perform account maintenance.
Review account information for restrictions and funds availability.
Provide members with information on account status.
Analyze and research account issues.
Train to operate the vault, balance the ATM, open/close the branch, as needed.
Open new membership accounts May process, close, and disperse consumer loan applications.
Service:
Meet and exceed members' expectations while maintaining quick and efficient service.
Follow Service Standards at all times.
Counsel members about Credit Union products and services based upon members' needs.
Promote services based upon members' needs.
Educate and assist members with electronic and online services, such as online banking, mobile applications, remote deposit.
Standards:
Follow all Credit Union policies, procedures, and regulations.
Represent the Credit Union in a professional manner (including but not limited to appearance, behavior, and performance).
Maintain regular and predictable attendance.
Work cooperatively with others.
Respect for others and member's privacy.
All other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Excellent interpersonal skills and professional demeanor.
Ability to handle situations with tact and respect.
Ability to develop relationships with members to meet financial services needs through the relevant suggestion and referral of Credit Union products and services.
Excellent verbal and written communication skills.
Ability to speak clearly and relay messages without confusion.
Ability to read and understand documents such as policies and procedures, operating and maintenance instructions.
Ability to write routine reports and correspondence and use proper grammar, punctuation, and spelling.
Ability to operate related computer applications including Word, Excel, and email, and other business equipment including adding machine, copier, coin, and telephone.
Proficient typing skills required.
Possess analytical and problem-solving skills to assist members using independent judgment.
Ability to use sound reasoning in order to carry out detailed written or oral instructions.
Ability to perform tasks with a high level of accuracy while maintaining attention to detail.
Must be able to perform tasks in a fast-paced environment and multi-task effectively.
Work cooperatively with team members.
Demonstrate a desire to do the job to the best of your ability and have a desire to learn new techniques and skills.
Ability to maintain the confidentiality of member information.
Possess necessary mathematical skills to perform teller functions.
WORK CONDITIONS:
Able to routinely stand, sit; occasionally bend, stoop, and crawl; and rarely push/pull, lift or carry loads up to 25 pounds, drive as required to accomplish assignments.
Movements frequently and regularly require using the back, legs, wrists, hands, and/or fingers.
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Ability to hear average or normal conversations and receive ordinary information.
The noise level in the work environment will vary based on location.
Maintain access to reliable transportation.
Responsibilities may require off-site attendance at seminars or meetings with consultants, professionals, or community groups.
Qualifications:
EDUCATION/CERTIFICATION:
High school graduate or equivalent REQUIRED KNOWLEDGE:
Individuals must possess the knowledge, skills, and abilities required to execute the primary responsibilities in a satisfactory manner.
EXPERIENCE REQUIRED:
Cash handling and service-industry experience are strongly preferred.
Some positions may require teller, new accounts, or lending experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Job Type:
Full-time Pay:
Up to $15.
00 per hour based on experience.
COVID-19 considerations:
To keep our employees safe, we have installed clear plastic barriers and provided masks and hand sanitizer.
Work Remotely No Job Type:
Full-time Pay:
$13.
00 - $15.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Experience level:
1 year Schedule:
8 hour shift Day shift Monday to Friday
Experience:
Banking:
1 year (Preferred) Customer service:
1 year (Preferred) Cash handling:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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